
We are always eager to meet fresh talent,
so check out our open positions below
Technical Support/Customer Service – Full Time
Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.
Job Duties:
Answers customer support messages via telephone or Web or phone promptly to enhance the customer service experience
Patiently listens attentively to customer and connects them with the appropriate department to address their needs
Quickly learns the functions of the system to log in and respond to customer complaints
Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
Keeps sensitive information and financial records private and confidential
Works with management to maintain best practices for efficient communication with customers
Address customer questions about new products, services, promotions on sales
Meets regularly with sales team to give feedback to help improve customer service culture, response time and tools to improve staff experience
Willing to learn from management to properly apply company policy to customer solutions
Contributes to bottom lines sales by increasing customer satisfaction
Assist in administrative duties for Managing Director
Skills and Qualifications:
Good Communication Skills, Customer Service Support Experience and ideally used Zendesk, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette
Job Type: Full-time
Salary: £20,000.00-£22,000.00 per year
Schedule:
Day shift
Holidays
No weekends
Experience:
Customer service: 3 years (preferred)
Zendesk: 1 year (preferred)
Work authorisation:
United Kingdom (required)
Work Location: Remote
Please email your cover letter and cv to info@builderstorm.com