Technical Support/Customer Service – Full Time 

 Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.

Job Duties:

• Answers customer support messages via telephone or Web or phone promptly to enhance the customer service experience

• Patiently listens attentively to customer and connects them with the appropriate department to address their needs

• Quickly learns the functions of the system to log in and respond to customer complaints

• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management

• Keeps sensitive information and financial records private and confidential

• Works with management to maintain best practices for efficient communication with customers

• Address customer questions about new products, services, promotions on sales

• Meets regularly with sales team to give feedback to help improve customer service culture, response time and tools to improve staff experience

• Willing to learn from management to properly apply company policy to customer solutions

• Contributes to bottom lines sales by increasing customer satisfaction

• Assist in administrative duties for Managing Director

Skills and Qualifications:

Good Communication Skills, Customer Service Support Experience and ideally used Zendesk, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette

Job Type: Full-time

Salary: £20,000.00-£22,000.00 per year

Schedule:

• Day shift

• Holidays

• No weekends

Experience:

• Customer service: 3 years (preferred)

• Zendesk: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Please email your cover letter and cv to info@builderstorm.com